SHIPPING POLICY
For shipping within the continental U.S., we charge the following flat rates:
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$8.00 for 1-2 pairs of mallets
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$12 for 3-4 pairs of mallets
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$15 for 5-8 pairs of mallets
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$18 for 9+ pairs of mallets
The shipping fee includes a handling and packaging fee. In order to ship outside the continental U.S., please contact us with your mailing address and we will calculate shipping fees based on your location and the weight of your order.
Please contact us BEFORE COMPLETING YOUR ORDER so that we may accurately determine the shipping fee.
RETURN & EXCHANGE POLICY
Thank you for shopping at www.lightspeedmallets.com. It is very important to us that you enjoy your mallets, and if you are not entirely satisfied with your purchase, we're here to help.
RETURNS
If, for any reason, you are not satisfied with your LightSpeed Mallets purchase, you have 60 calendar days to return your item from the date you received it.
In order to be eligible for a full refund, your item must show only signs of typical wear and tear or some sort of manufacturing flaw. Mallets with a manufacturing flaw may be exchanged for another pair or you may request a full refund.
If possible, please return your mallets to us in the original packaging in which it was received. You must include the receipt or proof of purchase. If the original packaging is no longer available, please make sure the mallets are properly packed in a box with adequate padding for safe shipping.
Upon receipt of your item, we will notify you on the status of your refund or exchange. If your return is approved, we will either initiate a refund to your credit card or original method of payment or send you a new pair of mallets.
RETURN SHIPPING
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We will pay shipping costs for replacement mallets.
CONTACT US
If you have any questions on how to return your item to us, please contact us at either 720-289-3939 or lightspeedmallets@gmail.com.